TERMS OF SERVICE – VIRALITY

Effective Date: 01 April 2026

Business Name: AI Media Group Pty Ltd (t/as Virality)

Website: www.virality.au

1. Acceptance of Terms

By accessing or using our website or services, you agree to be bound by these Terms of Service.

If you do not agree, you must not use our services.

2. Services Provided

Virality provides AI-powered marketing and automation services, including but not limited to:

• AI chatbots and voice assistants

• Lead generation systems

• Website design and optimisation

• Marketing automation and CRM setup

• Call tracking and analytics

We reserve the right to modify or discontinue services at any time.

3. No Guaranteed Results

While we aim to improve your business performance, we do not guarantee specific results, including:

• Number of leads or enquiries

• Increase in revenue or bookings

• Conversion rates

Results depend on many factors outside our control, including your business operations, market conditions, and response times.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information

• Respond to leads and enquiries in a timely manner

• Maintain your own business operations and service quality

• Comply with all applicable laws and regulations

We are not responsible for outcomes caused by delays, poor follow-up, or business practices outside our control.

5. AI & Automated Systems

Our services may include AI-driven tools such as chatbots and voice assistants.

You acknowledge that:

• AI responses may not always be accurate or appropriate

• AI systems operate based on available data and training

• You are responsible for reviewing and approving how these systems are used in your business

6. Payment Terms

• All fees must be paid as agreed at the time of purchase

• Subscription services may be billed monthly or annually

• Late or missed payments may result in suspension of services

All payments are non-refundable unless otherwise stated.

7. Refund Policy

Due to the nature of digital and service-based work:

• All sales are generally final and non-refundable

• Refunds may be considered at our discretion in exceptional circumstances

8. Limitation of Liability

To the maximum extent permitted by law:

Virality is not liable for:

• Loss of revenue, profits, or business opportunities

• Indirect or consequential damages

• Issues arising from third-party platforms or services

• AI-generated errors or miscommunications

Our total liability is limited to the amount you have paid us for the services.

9. Third-Party Services

We may use third-party platforms (e.g. CRM systems, hosting providers, communication tools).

We are not responsible for:

• Downtime or failures of third-party services

• Changes made by those platforms

• Data handling outside our direct control

10. Intellectual Property

All content, systems, and materials provided by Virality remain our property unless otherwise agreed.

You may not:

• Copy, resell, or redistribute our systems

• Reverse engineer or replicate our services

11. Termination

We may suspend or terminate services if:

• You breach these Terms

• Payments are not made

• Your use of our services is deemed inappropriate or unlawful

You may cancel your services in accordance with your agreement terms.

12. Indemnity

You agree to indemnify and hold Virality harmless from any claims, damages, or liabilities arising from:

• Your use of our services

• Your business operations

• Your failure to comply with laws or regulations

13. Privacy

Your use of our services is also governed by our Privacy Policy.

14. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

16. Contact

For any questions regarding these Terms:

Email: [email protected]

Website: www.virality.au