PRIVACY POLICY – VIRALITY

Effective Date: 01 April 2026
Business Name: AI Media Group Pty Ltd (t/as Virality)
Website: www.virality.au

1. Who We Are

Virality (“we”, “us”, “our”) provides AI-powered marketing, lead generation, and automation services, including chatbots, voice AI, and smart websites.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information:

a. Information You Provide

Full name

Phone number

Email address

Business name and details

Any information submitted via forms, bookings, chat, or messages

b. Automatically Collected Information

IP address

Browser and device type

Website usage data (pages visited, time on site, clicks)

c. Communication & Interaction Data

Messages sent via website chat or forms

Phone call recordings (where applicable)

AI chatbot and voice assistant interactions

3. How We Collect Your Information

We collect information when you:

Fill out a form on our website

Book a call or demo

Interact with our chatbot or AI systems

Contact us via phone, email, or messaging

Visit our website

4. How We Use Your Information

We use your information to:

Respond to enquiries and provide services

Schedule appointments and demos

Deliver and improve our services

Send communications (including SMS, email, and follow-ups)

Operate and improve AI systems (chatbots, voice agents)

Analyse website performance and marketing effectiveness

Comply with legal obligations

5. AI, Automation & Call Recording

Virality uses AI-powered tools, including chatbots and voice assistants.

By interacting with our systems, you acknowledge that:

You may be communicating with an automated system

Conversations may be recorded and stored

Call recordings may be used for training, quality assurance, and service improvement

6. Marketing Communications

By submitting your details, you consent to receiving communications from us, including:

SMS messages

Emails

Phone calls (including automated or AI-assisted calls where applicable)

You can opt out at any time by:

Clicking the unsubscribe link in emails

Replying STOP to SMS (where applicable)

Contacting us directly

7. Disclosure of Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

CRM and marketing platforms

Communication tools (SMS, email, voice systems)

Analytics providers (e.g. Google Analytics)

Payment processors (if applicable)

Service providers that help us operate our business

These providers are required to handle your data securely.

8. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

Your data may be stored on servers located outside Australia.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve your browsing experience

Analyse website traffic

Support advertising and remarketing campaigns

You can disable cookies through your browser settings if you prefer.

10. Access & Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, contact us using the details below.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Email: [email protected]
Website: www.virality.au